Personal Assistant

Job Description

The Office Assistant supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The Office Assistant should have strong phone communication skills and be proficient in computer data entry in order to maintain customer loyalty.

Main Job Tasks and Responsibilities

  • Perform tasks as assigned by the Office Manager
  • Manage and execute customer sales process via phone and online sales channels
  • Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
  • Set up new customer accounts
  • Direct requests and unresolved issues to Office Manager
  • Keep records of customer interactions and transactions
  • Maintain customer databases
  • Organizing and scheduling appointments
  • Handling inquiries and incoming work requests
  • Reviewing files and records to answer requests for information
  • Checking and distributing documents and correspondence
  • Maintaining filing systems
  • Preparing and sending outgoing mailings and packages
  • Typing documents and correspondence
  • Checking and entering data

Requirements:

  • Secretarial experience, supported by a high school diploma or equivalent.
  • Proficiency with Microsoft Office to qualify.
  • Innovative way of thinking to increase the productivity of a company
  • Exceptional written and verbal communication skills
  • Excellent attention to detail and organization
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