Client Care Supervisor

Company Description

Location - Taunton, Somerset

Home Instead Taunton are an award winning, family run business that is part of a network forming the world’s leading provider of homecare for older people. We believe passionately in providing a standard of care and support that we would be happy to receive ourselves and for our families. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We are looking to employ a passionate and experienced individual to provide continuity of care for both clients and Care professionals.

Job Description

Full Time

£23,000-£26,000


The Client Services Supervisor is a new role based in our office and visiting/supporting Clients within their own homes. You will work as part of a team responsible for supporting Clients and Care Professionals in order to provide the highest quality service to clients. Some of the main duties are;

  • Developing and maintaining positive relationships with clients, their families, professionals and Care Professionals.
  • Visit clients to assess their care needs and review their care planning
  • Visit potential new clients enquiries
  • Deal with the day to day queries relating to Client and Care Professionals wellbeing
  • Liaise with the Care Manager
  • Being part of our on call team to cover our 247 service, including an evening and weekend working Rota
  • Signing off Care Professionals training on specialist equipment/competencies

Responsibilities;

  • Support Care Professionals to provide the highest standards of care
  • Deal with the day to day queries relating to Client and Care Professionals wellbeing
  • Contribute to the growth of the Business by representing Home Instead at new client enquiries
  • Support the Care Coordinator to ensure all visits are covered and Care Professionals and Clients are matched
  • Liaise with clients and their families to ensure we provide exceptional customer care through service reviews and quality checks
  • Deliver elements of training to Care Professionals
  • Ensuring all quality and safeguarding standards are met
  • Be part of our weekend and evening On-call working rota
Qualifications
  • Be able to communicate effectively on all levels through various methods
  • Organisational skills - this role requires someone who has excellent organisational skills, is methodical and unflappable, able to prioritise, focus and has a sense of urgency, whilst remaining calm under pressure
  • Have the ability to plan and prioritise workloads with an eye for detail
  • Flexibility – this role requires a committed flexible individual who will go above and beyond for clients and Care Professionals
  • Experience of working in a domiciliary setting and team leading experience would be desirable
  • NVQ Health and Social Care level 3
Additional Information
  • Free training, we will provide you with all the practical knowledge and skills that you will need to excel in your career
  • Opportunity to complete qualifications in Health & Social Care
  • Competitive hourly rate
  • Company Pension Scheme
  • Paid mileage
  • A friendly and dedicated office team to support you.
  • Employee Assistance Programme for your health and wellbeing
  • Paid Annual Leave
  • The backing of an award-winning global brand with an excellent reputation
  • On-going training and development to include regular support and supervision
  • Opportunities for career progression.
  • Discounts on shopping, health & beauty, family days out, food & drink through our Home Instead company benefits scheme.
  • Blue light discount card eligibility.
  • £200 Introduce a friend scheme. “Terms & conditions apply”
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