Client Support Specialist

Crossroads Rhode Island, the largest homeless services organization in the state, is seeking a positive and dynamic Client Support Specialist to join our team!

Purpose of Position: Provides support and assistance to tenants and clients at assigned location, assisting with the housing application process, basic needs, and information, referral and life skills. Coordinates with front desk, ECIS, and Housing Staff to ensure a safe environment for all staff, clients, tenants, interns, volunteers and agency guests

Duties and Responsibilities:

  • Advocates for the mission of the organization and promotes the agency’s vision and values.
  • Follows all policies and procedures of the organization
  • Delivers services with safety, respect and effectiveness
  • Uses a client-centered, Trauma Informed approach in all interactions with clients and tenants
  • Promotes a safe, calm, non-chaotic environment by actively engaging clients and tenants
  • Assists clients and tenants with immediate basic needs and provides or refers for extended services as needed
  • Responds courteously and professionally to requests for assistance from clients and tenants, colleagues, and others.
  • Assists with life skills and other groups for clients and tenants
  • Maintains monthly group calendar
  • Completes regular security checks inside and outside the facility in accordance with established protocols
  • Checks in daily and provides support to assigned Tower residents
  • Under the direction of the Engagement and Crisis Intervention Specialist and Housing Staff, responds to security and safety emergencies or disturbances within or immediately outside the facility
  • Performs record keeping and data entry in a timely manner, including completing daily logs, incident reports, and other required paperwork.
  • Provides backup for front desk Reception staff, including answering phones and providing assistance to clients and tenants as needed
  • Completes maintenance work orders as needed
  • Responds to Tower lockouts
  • Performs other duties as assigned.

Experience and Education:

  • Associate Degree in Human Services or Peer Navigator Training Certificate strongly preferred. A combination of education and equivalent experience working with under-served populations may be substituted for degree.
  • Persons with lived experience of homelessness strongly encouraged to apply.
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