Customer Services Advisor (Maternity Cover 12 months)

By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Position Summary:

The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer

Key Responsibilities:

  • Be the point of contact for incoming sales enquiries by telephone, e-mail and “live-chat”
  • Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
  • Raising customer quotations, proformas and coordinate stock returns where required
  • Providing an excellent Customer Service support by working closely with other internal departments – Sales, Accounts, Despatch.
  • Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
  • Manage non-technical complaints that are received.
  • Manage backorder process to ensure customers are kept informed of any date changes.
  • Manage new account process and documentation required.
  • Ensure customer database is regularly updated and all information logged.
  • Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
  • Gain a basic level of key product knowledge.
  • Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.

Qualifications

Education and Experience:

  • GCSE or equivalent education passes in English and Maths
  • Experience of working in a customer focused environment
  • Other languages desirable but not essential
  • Possess excellent IT skills, including experience of working with ERP/CRM platforms.

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary

2020-07-11
The job is posted by from at with salary
The job is posted by Cognitive Enhancement Center Inc.. from Indeed at Portland, OR with salary $13.50 - $16.00 an hour
The job is posted by Atlas FM from Indeed at Surbiton KT6 with salary £9 an hour
The job is posted by Bealls Outlet from Bealls Inc at Lady Lake, FL with salary
The job is posted by Retreatia from Retreatia at Steamboat Springs, CO with salary
The job is posted by Madison Area Technical College from Madison Area Technical College at Madison, WI with salary
The job is posted by Microchip Technology from Microchip Technology at Mount Holly Springs, PA with salary
The job is posted by McLaren from Mclaren at Sheffield with salary
The job is posted by All Seasons Rental from Indeed at Conyers, GA with salary $10 an hour
The job is posted by Eaton from Eaton at Pinehurst, NC with salary
The job is posted by Shine Rite mobile Detailing from Indeed at Ocala, FL with salary
The job is posted by BNY Mellon from BNY Mellon at New York, NY with salary
The job is posted by DoubleTree by Hilton Dunblane Hydro from Indeed at Dunblane FK15 with salary
The job is posted by Taco Bell | Summerwood Corporation from Taco Bell at Leesburg, VA with salary
Please subscribe to get newest job online