3rd Line IT Support Engineer

A 3rd Line IT Support Engineer is required by a leading technology company near Poole in Dorset. They require a skilled and talented individual who is competent in providing high-level infrastructure support and is capable of resolving 3rd line escalations.

Responsibilities:

  • Provide 3rd line IT support for key incidents and issues
  • Maintain and develop existing infrastructure systems to improve resiliency, availability, and performance
  • Troubleshooting, problem solving, and root cause analysis
  • Ensure systems are patched and maintained
  • Ensure risks to availability or performance are identified
  • Provide infrastructure forecasting reports to pre-empt performance issues and bottlenecks
  • Assist in the design and implementation of new solutions
  • Ensure infrastructure meets security guidelines
  • Provide mentoring and training to other team members

Requirements:

  • Experience working in a 3rd line infrastructure role
  • High level understanding of desktops, printers, networks, servers
  • Proficient in Microsoft services, including Office 365, Windows Server, AD, DHCP, DNS, Exchange, remote desktop
  • Understanding/ good knowledge of VMware ESXi, Server Clusters, SAN, Email Relay, SonicWALL routers, HP/Dell servers, network hardware
  • Any Microsoft certification or equivalent experience
  • Full UK driving license (for occasional customer site visits)

Desirable:

  • Experience working in a client-focused Managed Services (MSP) environment
  • Knowledge of Mac, Citrix, Veeam, Symantec, Nimble
  • Certifications within Microsoft, Citrix, VMware or ITIL

Salary/Benefits:

Salary is in the region of £35,000 – £40,000 p.a. depending on skills and experience.

Benefits include company bonus, 4% pension, private healthcare, eyecare, death in service, 22 days holiday with the option to increase to 32 days plus all bank holidays, charity days, cycle to work scheme, retail discounts, and much more.

Additional Information

The company is a successful growing Managed Service Provider who have formed strong partnerships with key well-known software and hardware vendors. They pride themselves on providing outstanding customer support and IT infrastructure services to businesses. The company has merged with other organisations in the last few years, which has given them strength and resiliency in a competitive market. Now is a great time to join them as they continue their exciting journey, able to offer excellent career prospects to capable individuals as they continue to expand.

How To Apply:

Please submit your CV for the 3rd Line IT Infrastructure Support Engineer vacancy. For further information, contact Michelle Turner on the IT recruitment team at Bond Williams in Bournemouth – [email protected]

Covid-19:

My client operates in an appropriate manner, following government guidelines, and is continuing to put measures in place to keep their employees safe. They have not been negatively affected by the pandemic and this role is a true live vacancy within a secure and stable business. They are planning to hold interviews safely as soon as possible.

Keywords: 3rd Line IT Support Engineer, 3rd Line Technician, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager, MSP

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH14001

Salary: £35000 - £40000 per annum + Excellent benefits

Salary per: Annum

Job Duration:

Job Start Date:

Job Type: Permanent

Job Location: Dorset, Poole

Job Industry: IT & Software Solutions

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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