Complaints & Incidents Coordinator

Complaints & Incidents Coordinator

£29,376 gross per annum, 35.5 hours per week

The role

The Complaints & Incidents Coordinator role is part of the HR & Administration department working collectively with colleagues delivering the Human Resources, Administration, Governance and Room Bookings & Reception work.

This role will be responsible for the effective and efficient management of individual student complaints, incidents and appeals at all stages of each process, ensuring compliance with relevant Guild policies and procedures. The role will also manage and progress, often sensitive and complex student complaints, incidents and appeals to their timely conclusion; including providing advice on the handling of individual cases.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here.

The Benefits

We offer great benefits including:

  • 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).
  • Full sick pay from the moment you start working for us.
  • A comprehensive suite of basic training for all employees which includes Equality & Diversity, Mental Health Awareness and Data Protection
  • Discounted membership rates at University of Birmingham Sport & Fitness
  • The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary
  • A range of wellbeing benefits

We are a Times 100 employer and in our most recent staff survey (April 2022) 88% of our staff said they are proud to work for this organisation.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

Closing date for applications: Monday 12th September at 09:00

The provisional interview date for this role is Friday 30th September 2022

To apply and view more information about this role, please visit: https://www.guildofstudents.com/about/your-union/workwithus/currentvacancies/

Job Type: Full-time

Salary: £29,376.00 per year

Reference ID: 2022-2023

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