Customer Service Manager

Easy Tiger, one of Austin’s most beloved brands, is hiring a Customer Service Manager to lead the Customer Service and Driving Team for our Wholesale Bakery.

Reporting to the Bakery Operations Director, the Customer Service Manager is the primary point of contact for Easy Tiger Bakery customers, offering first class customer service in keeping with the premium baked goods we deliver every day.

The ideal candidate will have a passion for our brand, experience as a super star customer service representative as well as commercial driving experience, attention to detail, keen organization and communication skills and a drive to serve and help others with a positive, can-do spirit.

Responsibilities include:

  • Management: Oversees the onboarding, scheduling, and continual development of all Customer Service Representatives and Delivery Driver team. The CSM is responsible for communicating relevant information from upper management to the Wholesale Department, as well as conveying all relevant information to and from Customers.
  • Customer Service: Supervises and handles all incoming customer requests & inquiries. Ensures company standards of product quality are met and maintains customer satisfaction from ordering to delivery. Make hot shot deliveries as needed. Ride along with drivers 2x a month to touch base with customers and ensure satisfaction.
  • Sales: Supports Sales efforts by way of fulfilling customer requests, suggesting new items, and sending samples.
  • Distribution: Set systems for delivery routing. Works with Lead Driver & CSR’s to choose Delivery routes for customer orders, ensures timely and accurate delivery.
  • Bakery Software: Learns and becomes an expert on our bakery software systems. Responsible for teaching and conveying all software related information to new CSR’s as well as a commitment to the advance training and learning of Wholesale & Delivery team.
  • Communication: Use all available channels to communicate information. You cannot over-communicate. Commitment to continued evolution of SOP’s and systems. Attend all mandatory meetings. Work as the liaison between sales, production and accounting department to ensure we are giving our customers the best service that is in line with bakery operations and accounting needs.
  • Food Safety: Assists the team with compliance measures for health safety, food safety and quality assurance.

Requirements:

  • Passion for our brand; you get a kick out of working for Easy Tiger and wear it as a badge of honor. You take pride in the experience we deliver and embrace the hospitality mindset. You are an original and work in original ways. You may have even baked your own bread or brewed your own beer before!
  • Attention to detail and Organizational skills; you are a problem solver and an on-time, on-your-game person. You are able to prioritize a variety of demands at once and stay calm and cool under pressure; strive for order and simplicity to get things done.
  • Leadership skills; you are a strong operator with a backbone and a clear thinker who keeps things organized and makes the trains run on time; good at process, repetition, you can set your watch to them. This person can keep things in CONTROL and stay calm under pressure. You are focused on developing the customer service representatives and drivers, helping to make their jobs most efficient, productive and safe.
  • Communication skills; you are into the detail and can produce quality, error-free communication that sets a standard for others and raises the bar. You are proactive, create accountability and are able to delegate and communicate in a way that accomplishes goals. You are a solution-finder who bends over backwards and goes the extra mile to make things right and help people and has high professional standards.
  • Positive, can-do spirit; you have a critical eye and a passion to execute while working with a positive spirit that inspires others to achieve more. You enjoy building systems that teach others and build team strength and skills. You solve problems in a creative and resourceful way with a pleasant demeanor and enjoy completing projects as a team.

See a few recent press mentions about our awards and expansion here:

Austin Business Journal: “Major expansion for Easy Tiger starts with new South Austin location”

Yahoo! Finance: “David Norman of Austin's Easy Tiger Nominated For James Beard Award in 'Outstanding Baker' Category”

We offer:

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Inclusive, team-oriented culture

Fun work environment

Opportunity for growth

Job Type: Full-time

Salary: $40,000.00 to $45,000.00 /year

Benefits:

  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Experience:

  • Management: 2 years (Preferred)
  • Customer Service: 4 years (Preferred)

Additional Compensation:

  • Store Discounts

Schedule:

  • Weekends required
  • Holidays required

Company's website:

  • www.easytigerusa.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary

2020-07-09
The job is posted by from at with salary
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