Broker Service Consultant

Broker Services Consultant
Brighton (Bupa Global) - BN1 4FY
A Permanent, Full Time (35 hours) role
Salary is around £24K
About the business area:
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

We also offer Hybrid working so once you have completed your initial training and are competent in your role your giving you the freedom to work from home and maintain a great work life balance.
Role overview:
To provide a dedicated and comprehensive service to our global Intermediary network. Aid the business to maintain and grow our customer base with a pro-active approach to providing excellent customer service via the management of portfolios.
Deliver the highest level of customer service to include taking ownership of day-to-day client account issues and liaising with the appropriate areas of the business to resolve within agreed service levels.
What you’ll do:
  • Proactively manage a portfolio of global Intermediary network schemes; retaining, maintaining and expanding business in line with agreed targets. To provide a dedicated and comprehensive service to these customers, acting as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care.
  • The role requires investigation of issues, an ability to recognise trends of issues and where other processes are going wrong – being proactive in recommending solutions. This requires some business acumen.
  • You will be expected to take ownership and seek to resolve queries from our business customers via letter, fax, e-mails, telephone calls, and face to face contact and will be expected to establish and develop effective relationships by managing a regional portfolio of business customers.
  • You will also be expected to provide a pro-active service at all times.
What you’ll bring:
  • Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
  • Previous experience of a complex and multi skilled customer facing roles within a contact centre setting.
  • A track record of achieving and exceeding productivity and quality targets
  • Highly customer focussed
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
  • Comprehensive product knowledge both within Bupa Global and for key competitors
  • Good organisational, planning and time management skills
Benefits
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:
  • 25 days holiday
  • 3% employee pension contribution, 6% employer contribution
  • Life insurance (7 times salary)
  • Smile everyday 24 hour helpline
  • Eligibility to join Bupa Health Trust and receive private cover after 3 months continuous service (taxed as benefit in kind)
  • Access to Bupa’s health assessment scheme after 6 months continuous service
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
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