Customer Service / Sales Advisor

Is it time to get warm in an exciting new role in a rapidly expanding and forward thinking company?

Boiler Plan is a leading supplier of central heating systems and system Service and Repair. Our main home is a renovated warehouse with bright orange walls in the heart of Cramlington with its very own picnic area around the back for when the sun is shining. Our team consists of office based and mobile experts looking after customers across the country. Our ethos is friendly, energetic and innovative as well as being experts at what we do.

Due to rapid growth of our customer base we are looking to recruit 2 x Customer Service / Sales Advisor's to join our busy team. We are looking to fill both a full Time and part time position.

To be considered for the full time role you must be able to work across two shift patterns Mon - Fri: 8.00am to 4.30pm and 11.00am to 7.30pm (8.30pm in the busiest winter months) including some weekends.

To be considered for the part time role you must be able to work Mon to Fri, Either 4 or 4. 5 hour shifts between 12.00pm and 7.30pm (8.30pm in the busiest winter months) including some weekends, with flexibility to cover occasional additional hours.

Main Responsibilities of Role

  • Outbound & in-bound calls with customers
  • Calling customers who have requested a call back or quote
  • Responding to customer enquirers via Email and Live Chat
  • Arrange appointments for our heating survey team
  • Co-ordinate and maintaining diaries of surveyors across the country
  • Update and maintain customer CRM database
  • Liaison between our customers, sales & surveyor teams
  • Working towards targets & achieving KPI’s

Attributes Required

  • A people person who enjoys speaking to customers directly and has a friendly yet professional communication style
  • Someone who brings good energy to the business
  • Experience of working directly with customers in a sales related role
  • Someone who is target driven and thrives off being in a sales environment.
  • Confidence on Microsoft Office as well as general IT equipment, e.g. printers, scanners and the internet is essential
  • Organisational Skills
  • A team player with a strong desire to be an active participant in the growth of the business

Reference ID: BPCSA170920

Part-time hours: 20 - 37.5 per week

Application deadline: 17/10/2020

Job Types: Full-time, Part-time, Permanent

Salary: £17,000.00 per year

Additional pay:

  • Commission pay

Benefits:

  • Company pension

Schedule:

  • Monday to Friday
  • Weekends

Experience:

  • sales: 1 year (Required)
  • Customer Service: 1 year (Preferred)

Education:

  • GCSE or equivalent (Preferred)

Work remotely:

  • No
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