COMMUNITY MANAGER INTERN

Community Manager Intern | On Demand Beauty Services APP | Stratford - London

HR Office manager

SALARY

£16000

LOCATION

East London

CONTRACT TYPE

Internship (going permanent)

JOB DESCRIPTION

This role will begin as a 3 month internship with the possibility of going perm at the end.

They are a brand new Beauty Services APP connecting mobile beauty therapists and customers effortlessly.

They are looking for a highly motivated and energetic individual to come on board and support their community of experts, you'll be helping out with Freelancer onboarding and retention helping to improve the onboarding, engagement and creative collective management processes. In collaboration with the local team, you will help build the highest quality team as possible, streamline the communication and feedback processes as well as respond to ad-hoc operational challenges and concerns of the freelancers. You will be reporting to the COO.
The position will initially be on the basis of a fixed-term rolling contract with the potential to develop into a permanent position for the right candidate.

RESPONSIBILITIES
  • Leading the onboarding process for new freelancers
  • Calling potential freelancers to sign up to the platform
  • Travelling around London to conduct in-person onboarding sessions (not always required)
  • Conducting onboarding sessions which includes (but is not limited to):
  • Checking Right to Work documents and storing information
  • Checking insurance documents
  • Answering any questions
  • Responding to ongoing queries, issues and feedback
  • Interviewing potential freelancers and helping them through the sign-up process
  • Providing insight on the Freelancer sign-up journey and suggesting potential improvements
  • Working closely alongside the Operations team to streamline processes
REQUIREMENTS
  • Proven organisational and planning skills
  • Hands-on and a strong work ethic
  • Be data-driven and passionate about problem-solving - no day is the same
  • Willing to learn a business from the ground up and not be afraid to champion your opinion/ideas
  • An ability to work autonomously / independent mindset and able to use initiative
  • Calm and composed under pressure
  • Excellent people and communication skills
  • Previous experience in operations is a big plus!
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