Enquiries, Complaints and Compliments Coordinator (25 hrs per week)

With 7,000 homes and 330 employees, Halton Housing is a business that prides itself on doing things differently. Forward thinking and innovative, our customer sit at the heart of everything that we do. The Enquiry, compliment and complaints (ECC) coordinator will work directly for the customer contact manager to ensure the delivery of fantastic services to our customers.

The post holder will be meticulous in their approach and be driven to provide excellent service to both internal and external customers within the given timescales. This is a key role within Halton Housing that requires a task driven and confident individual who will liaise with a variety of people on a daily basis.

In your role as ECC coordinator, you will ensure an effective and efficient customer service is provided to customers who have made an enquiry, compliment or complaint. You will be responsible for the management and monitoring of all ECC’s.

The essential criteria for the role is as follows:
  • Meticulous organisational skills
  • Ability to liaise with and deal with range of internal and external customers
  • Experience of dealing with complex customer enquiries, preferably in a similar role
  • Ability to demonstrate interpersonal and communication skills with a variety of groups, individuals and in particular customers
  • Practical experience and proficiency in using Microsoft office

The closing date for this role is 10am on Monday 7th September.
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