Practice Manager

Job Description

Dodgeville Veterinary Service is looking to add a Practice Manager to our team!

Practice Manager Job Description

The Practice Manager is a leader and an integral member of the veterinary hospital management team. The Practice Manager partners with the lead Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. The Hospital Manager reports to HVP operational leadership and the Chief Operating Officer of the company.

This position requires exceptional social skills, a positive attitude, compassion, proactive initiative, problem-solving, common sense, and the ability to multitask. It is also imperative that you demonstrate empathy and good communication skills when interacting with clients about their animals. In addition, you will be responsible for providing human resource services to clients and vendors. There may be times when you must train both new and seasoned employees and/or resolve employee and/or client conflicts.

You must possess, or be willing and able to learn, basic veterinary technical skills. For instance, you may have to help the veterinarian or veterinarian technicians during surgery, administer medications, process X-rays and collect blood, urine and/or tissue samples for laboratory testing. In addition, you may be asked to suggest resources for clients and/or provide educational pamphlets to those with injured or ill pets. In some cases, you may be required to educate clients about various pet-related illnesses such as: heartworm, feline leukemia and/or parvovirus. Basic animal restraint is necessary.

Why Us?

· Flexible Schedules

· Great Benefits & PTO Plan

· Leadership and Development

· Great location and much much more!

Job Duties and Responsibilities

Leadership and Planning

· Acts as a champion for change and identifies, documents, shares, and promotes best practices.

· Participates in the planning and budget maintenance process.

· Establishes goals for the practice and staff.

· Creates the hospital schedule and manages labor costs to budget.

Operations

· Develops and implements hospital policy, including State and DEA/Controlled Substances and OSHA compliance.

· Performs quality checks and reviews of client files.

· Monitors computer systems and works with the IT personnel to resolve technical systems/equipment issues.

· Tracks and maintains current permits for the hospital

Team Management

· Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

· Implements performance-based incentive/rewards and recognition programs.

· Manages staff, including grooming and boarding staff if applicable.

· Willing to step in and assist employees in making the practice a success

· Tracks and maintains current licensure and permits for all DVMs.

Client Service

· Demonstrates and reinforces the highest level of client service.

· Resolves client issues and escalations, and oversees client follow-up communication.

· Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

· Ensures payroll is accurately completed and submitted for all hospital staff.

· Manages accounts receivable and cash on hand, including performing invoice audit reviews.

· Manages hospital inventory and controls facility and administrative costs.

· Performs all other duties as required by the DVM

Qualifications:

· 2-5 years of experience in a manager role, including customer service experience.

· Experience in a veterinary hospital setting in positions of increased responsibility is a plus.

· Bachelor’s degree in business or related degree is preferred.

· Experience with Cornerstone is a plus

Knowledge and/or experience in the following areas:

· Multi-functional operations including budget and labor management.

· Manage time and tasks appropriately and remain flexible with assigned duties.

· Supervisory and leadership experience.

· Reporting and data analysis.

· Problem solving and resolution management skills.

· Oral and written communication skills.

· Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

· Interpersonal skills with staff and clients, and works well in a team environment.

· Customer service strategies and effective marketing techniques.

· HR policies and protocol development.

· Staff management including: coaching, developing, and motivating staff.

· Conduct performance appraisals.

· Delegate responsibility and achieve results with hospital team members.

· Make decisions confidently and effectively.

· Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Type: Full-time

Job Type: Full-time

Experience:

  • management: 5 years (Required)
  • veterinary industry: 3 years (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Schedule:

  • Monday to Friday
  • Day shift

Company's website:

  • https://www.dodgevillevet.com/

Work Remotely:

  • No

2020-05-25
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