Technical Service Coordinator

Technical Service Coordinator

Think Differently. Think Doosan Rushlift.

Doosan, what does it mean? The name Doosan is made up of two Korean words ‘Doo’ and unit of grain and ‘San’ a mountain. Doosan means that in working together with Inhwa (harmonious teamwork) we form a mighty mountain and can achieve greatness.

Technical Service Coordinator

Working hours: 37.5 hours per week

Northampton

This Technical Service Coordinator role is for someone who is passionate about resolving problems like a pro with their technical expertise and puts all things Customer and people at the heart of what they do.

What will you be doing?

Variety is the spice of life here at Doosan Rushlift, and as a Technical Service Coordinator your exciting goal is to deliver effective technical advice and expertise to our great teams of Field Service Engineers and National Service Centre – to be the go-to person:

· To provide technical expertise within the National Service Centre to ensure that our Customer Experience Coordinators can provide the most efficient allocation of engineering resource in the field for our Customers;

· To support our Field Service Engineers with savvy technical support and advice where possible to ensure most efficient job completion;

· Be our resident Guru when it comes to all things Technical Service and liaise with our Doosan Rushlift internal Tech Team to resolve any engineering issues in the field.

· Support our Customer Service Coordinators when producing chargeable quotations to the Customer in terms of identifying parts and the allocation of labour.

What are we looking for?

To join our team as a Technical Service Coordinator, you will need:

· A track record of impressing Customers in a similar Customer Service Coordinator role for 3 Years;

· Technical experience of working within a Logistics and MHE industry for 3 Years;

· Someone who knows their onions when it comes to all things MHE;

· A problem solver who isn’t afraid of a Rubix Cube challenge;

· Someone who has the desire to be the go-to person when it comes to our Customers;

· Indepth knowledge of MHE products/ specs; and

· A big helping of Inhwa.

What are we offering you?

In this critical role of Technical Service Coordinator, you will be supported to build on your existing abilities and build a career to be proud of. In return, you will receive:

· A highly competitive compensation package;

· Life assurance;

· 23 days’ holiday plus Bank Holidays;

· Pension scheme;

· BHSF retail/gym/health benefit discounts;

· Direct telephone/Skype doctor service;

· Perks to promote employee welfare, including vouchers for birthdays, weddings, children, studies and/or long service; and

· All the tools you need to be a success in this role.

Who is Doosan Rushlift?

We are Doosan, the name behind one of the nation’s leading forklift brands. We’ve won multiple awards for our innovative approach and we design all our machines with power, performance, operator comfort and environmental friendliness in mind.

Doosan understands that our people are our greatest asset, which is why our Company strategy is based on the following philosophy:

“2G” - Growth of Business by Growth of People.

2G is a virtuous circle where people drive the business growth, which in turn provides our people the opportunity for advancement. Doosan believes that sustained success can only come through our people.

Rushlift, a subsidiary of Doosan, is a leading national provider in MHE of contract hire, fleet management and servicing of materials handling and aviation support equipment. At Rushlift, we pride ourselves on thinking differently; everything we do is about quality and service, from our Sales Team to our Administrators, Engineers and Directors.

Combined with a dual go to market strategy we are one of the leading teams behind one of the nation’s foremost forklift brands.

What happens next?

Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

Doosan Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

For more information about what we do with your data, view our Applicant Privacy Policy. ABSOLUTELY NO AGENCIES - Any unsolicited CVs from agencies will be treated as a gift.

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Schedule:

  • Monday to Friday

Experience:

  • Customer Service: 3 years (Preferred)
  • MHE industry: 3 years (Preferred)

Flexible Working Options Available:

  • Not offered

Work remotely:

  • No
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