Bilingual Phone Line Resource Specialist (Spanish & English)

Job Summary

Position: Bilingual Phone Line Resource Specialist (Spanish & English)

Program Description: Eden I&R's 2-1-1 program, an information and referral service for low-cost housing and human services, provides assessment of need and social service information and referral services for callers 24 hours a day, 7 days a week.

Position Description: Under the direct supervision of the 2-1-1 Manager, the Phone Line Resource Specialist will address clients' concerns over the phone and provide needs assessment and referral.

Duties Include:

  • Assess callers' needs, provide appropriate referrals to housing and services, and advocate for callers in complex and emergency situations
  • Provide thorough assessment and referral to each caller
  • Locate and collect information on agencies and services that would be useful to callers; includes developing contacts at agencies for the purpose of networking and obtaining services and clients
  • Assist with outreach to potential clients through preparation of materials such as newsletters, flyers and cards
  • Be available to work long hours in the event of a disaster
  • Perform other duties as determined by the 2-1-1 Manager
  • Work towards Alliance of Information and Referral Systems Certification

Position Requirements:

  • At least one year of work experience in case management, advocacy or social service related positions, or a BA or equivalent work experience
  • Excellent time management and organizational skills
  • Bilingual in Spanish & English REQUIRED; excellent oral and written communication skills
  • Ability to handle clients in crisis and deal with crisis management
  • Good computer skills; familiarity with database programs desirable
  • Ability to work flexible hours, including evenings and weekends

Compensation: $16.50/hour with benefits

Available shifts: Open

Resume/Cover Letter:

Human Resources Administrator
Eden I&R, Inc.
570 B Street
Hayward, CA 94541
www.edenir.org

Eden I&R, Inc. is conveniently located one block from the Hayward BART station.

Eden I&R is an equal opportunity employer

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

  • Dental Insurance
  • Health Insurance
  • Paid Time Off

Schedule:

  • 8 Hour Shift

Language:

  • Spanish (Required)

Pay Frequency:

  • Bi weekly or Twice monthly

Company's website:

  • www.edenir.org

Company's Facebook page:

  • https://www.facebook.com/211AlamedaCounty
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