Patient Service Representative - Healthcare for the Homeless Program

Greater Portland Health, a nationally-recognized patient-centered facility and Federally Qualified Health Center (FQHC) is currently seeking two full time Patient Service Representatives for the Healthcare for the Homeless Clinic.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors to the office. This position is responsible for strong customer service, check-in and check-out of patients, scheduling of appointments, and ensuring accurate demographic, insurance and payment information within the practice management system.

Location: Preble Street in Portland, ME

ESSENTIAL JOB FUNCTIONS: *

  • Greet patients and visitors in a prompt, courteous and helpful manner.
  • Perform patient check-in: verify insurance, including eligibility; verify and/or update patient demographic information at every visit; ensure appropriate patient paperwork and surveys are distributed; collect patient payment as indicated; and ensure office scheduling policies are maintained.
  • payments; provide patients with follow-up appointments as necessary; follow up on incomplete information with appropriate provider; follow up with written directives from clinicians and patients; and provide patient information.
  • Answer telephone calls: screen calls, take messages, provide patients with pre-appointment information and/or education appropriate to the nature of the call, provide information to assist patients and clinical personnel.
  • Sort and deliver mail, faxes, medical records and other correspondence; photocopy and fax documents, and maintain an adequate supply of all patient forms and documents as needed.
  • May perform patient confirmation calls.
  • May document and schedule x-rays, lab procedures and in-house referrals. Provide patient with proper documentation of date, time and any necessary preparations for scheduled tests and referrals.
  • May assist with scanning and filing charts and clinicians’ reports within NextGen.

Job Type: Full-time

Pay: $15.25 per hour

Benefits:

  • Dental Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Vision Insurance

Schedule:

  • Monday to Friday

Experience:

  • relevant: 1 year (Preferred)
  • Customer Service: 2 years (Required)

Location:

  • Portland, ME (Required)

Additional Compensation:

  • Other forms

Work Location:

  • One location

Company's website:

  • http://www.greaterportlandhealth.org/

Work Remotely:

  • No

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary
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