Field Resolution Officer Self Employed

Mercia Utility Services Ltd work on behalf of utility companies, and we are currently recruiting Resolution Officers to join our existing field team. We are looking for a confident organised individual with excellent communication skills. The role hours are flexible to fit around your lifestyle and how many hours you can dedicate to Mercia.

Job Summary:

You will be visiting both commercial and domestic addresses to establish current occupier details, obtain meter reads, resolve outstanding arrears, re engage the customer with the client to resolve current issues with the customer’s account.

You will need:

· Excellent communication skills

· To be able to demonstrate effective planning, time management and organisational skills

· Comfortable in lone working

· The ability to identify, understand and record vulnerability

· Execute ‘Right of Entry’ warrants at domestic and commercial addresses

· Comfortable in updating visit outcomes using the company’s database system

· Your own vehicle with the required business use insurance is essential

· Full driving license

Roles and Responsibilities

· Ability to plan and priories own work load

· Build relationships with lone field workers, clients and subcontractors excellent communication skills required

· Strive for top quality and performance by having excellent attention for detail

· Willing to learn new skills and be adaptable in your role

· Data entry and data monitoring

· confidence in ability and offering suggestions to improve process's

Employee benefits

· close down for Christmas usually for 3 days

· opening hours are Monday to Friday can work Saturdays i suitable for the individual

Previous experience would be desirable and would be beneficial if you have previous experience in the following roles:

· Enforcement officer

· Debt collection/recovery

· Field enquiry agent

Please note that this is a full-time or part time self employed position and could lead to possible fully employed position for the successful candidate

Job Types: Full-time, Part-time, Contract, Commission

Job Types: Contract, Commission

Benefits:

  • Flexible schedule
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