Help Desk Support Specialist

Job Summary: The Help Desk Support Specialists' shared responsibilities include service desk ticket operations, monitoring of systems/network communications as well as provide level 1 end user support for IT support center. Work with team to ensure all daily operational functions are properly completed according to job schedules. Provide base-level desktop support in a Windows10 AD environment for corporate/field operations. Maintain and administer backup/recovery systems for offsite data storage management. Monitor and maintain the execution of control functions, including; job schedule/logs and adds/changes/deletes of account profile security/maintenance. Performs other duties as assigned.

Essential Functions:

  • Provide day-to-day monitoring of all systems providing; Service desk end user support, user security access and base-level administration for Microsoft Operating Systems, O365, Win10, AD, AS400 systems and network communications (50%)

  • Provide service desk application phone and GoTo remote support to field locations, as they directly relate to systems being monitored (40%)

  • Provide base-level network Active Directory user account password administration (5%)

  • Ability to learn, then perform base level M3/AS/400 user account / role password administration (5%)

  • Performs other duties as assigned

Required Skills

Scope Data/Working Conditions/Physical Demands:

  • Works with Anvil/Smith-Cooper distribution/finance/manufacturing plants and other subsidiaries

  • Will be required to work with the user community in support of multiple systems

  • Ability to work on multiple shifts for team coverage as required

  • Ability to work weekends, if required

  • Ability to lift up to 30 lbs.

Skills, Knowledge, Abilities and Traits:

  • Knowledge of ITIL principles and Service desk operations pertaining to end user desktop, Microsoft based applications and peripheral support

  • Experience with Windows10 in a Networked AD environment

  • 3 to 5 year’s Helpdesk desktop support related experience

  • Strong written and verbal communications as well as must have a team spirited attitude

Every employee is expected to demonstrate the following ore values customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others, teamwork and safety. Incumbent may be asked to perform other duties as required.


Required Experience
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