Dialler Data Analyst

Dialler Data Analyst

Leicester

Monday – Friday 10am-7pm

£26,000

Working for an established outsourcer based in Leicester City Centre, this is a great opportunity to build a long-lasting career improving the efficiency of a successful Sales/Call Centre Team.

Job Description

You will be responsible for reporting on data’s performance and analysing the data strategy to best suit the business requirements as well as day to day management of the dialler across multiple campaigns.

Key Responsibilities:

· Responsible for maximizing contact centre productivity through effective use of management information and predictive dialler settings.

· Notify management team of irregular dialler, individual and/or department statistics.

· Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at team and individual agent level

· Ensure that the dialler is running at maximum efficiency and carry out campaign analysis to optimise efficiency.

· Identify areas of weakness and recommend/implement corrective action

· Ideal candidate would have experience in analytics and be able to use excel to a high standard

Job Skills, Experience and Qualifications:

Essential

· A logical approach to problems presented by the business

· High levels of attention to detail

· Ability to work with tight deadlines, maintain composure under pressure and successfully manage multiple programs/ projects

· Communicate effectively at all levels including key internal / external stakeholders

· Ability to work independently and as part of a cohesive team to deliver key reporting and data analysis.

· Competent with Microsoft packages – in particular Excel

· Great Attendance and Time keeping

Desirable

· A keen desire in self-development

· Ability to develop and maintain knowledge of the business to understand risk, opportunities, and the impact of changes on existing initiative

· An understanding of database technologies and a desire to self-learn

· SQL experience desirable but not essential

Don’t waste time, APPLY NOW

Job Types: Full-time, Permanent

Salary: £26,000.00 to £26,500.00 /year

Benefits:

  • Flexible Schedule

Schedule:

  • 8 Hour Shift

Experience:

  • Dailler: 2 years (Preferred)
  • Analyst: 3 years (Preferred)

Work remotely:

  • No

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary

2020-07-07
The job is posted by from at with salary
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