Location Manager

Company Overview:

Forward Final Mile is a proud partner of Forward Air Inc. Our mission is simple: first class service and best-in-class performance. We remain focused on our guiding principles: excellence, innovation and integrity. We deliver and make connections to consumers by replacing their home appliances, including dishwashers, refrigerators, microwave ovens, washers and dryers.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Location Manager

Job Description:

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

  • Focus on relationship with client in order to gain 100% of appliance delivery business
  • Focus on Independent Contractor Partnerships (Profitability & Compliance)
  • Achieve goals set forth by the client & FSA Logistix
  • Develop and hold your staff accountable (if applicable)
  • Continuously recruit and retain Independent Contractors
  • Manage claims and their processes (with FOC assistance)
  • P&L Management (Controllables)
    • Delivery Expense (Minimums / effective routing, Support Expense)
    • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
    • Warehouse Expense (Contracted Labor, Inventory variances)
    • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
    • Achieve Location Margin goals
    • Rental car vs mileage reimbursement
  • Communicate effectively with the DIA, DIM and client staff
  • Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
  • Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
  • Showroom visits as needed in order to build/maintain relationship with client
  • Maintain tote inventory and hold BP’s accountable (trade stock)
  • Enforce and adhere to company policies and procedures.
  • Responsible for loadout / warehouse oversight of QC with getting teams off dock
  • Actively route monitor teams from the road (see SOP for details)
  • Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
  • Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
  • Hold BP meetings as needed to review claims, settlements, compliance, etc.
  • Participate in Client and internal conference calls
  • Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:
    • Your schedule for the week
    • Summarized update of location(s)
    • Standup recap
    • Ride behind recap
    • Aging invoices update (if applicable)
    • Current # of trucks ran in location vs. # of FSA trucks ran
  • Provide operational support to assigned locations when needed


  • Proven leader
  • Effective communication skills
  • Proven results
  • Organized
  • College degree or equivalent experience

Forward Air is an Equal Opportunity employer.

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