Onboarding Coordinator-Jacksonville, Fl

Company Overview:

The Onboarding Coordinator serves as a liaison between client payrolled employees and 1099 contractors, the organization and the client. Coordinates the onboarding process while providing high-level customer service and meeting service level agreements.

Job Summary:

EDUCATION & JOB REQUIREMENTS:

High school diploma or equivalent with a minimum of two (2) years of human resources/customer service experience. Bachelor’s degree is highly desirable.
KNOWLEDGE, SKILLS & ABILITIES:
  • Skilled in communicating effectively verbally and in writing with multiple levels of client payrolled employees, 1099 contractors and management.
  • Ability to establish and maintain effective working relationships.
  • Ability to focus on client needs with a commitment to quality, customer service and service level agreements.
  • Ability to work effectively as part of a team.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

COMPANY OVERVIEW:

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

GENERAL RESPONSIBILITIES:

  • Coordinates the onboarding process for client payrolled employees and 1099 contractors including, but not limited to, welcome call, welcome email, ordering pre-screening requirements and submission to back office systems.
  • Distributes and collects onboarding paperwork and acts as a point of reference for related questions.
  • Supports clients contractual compliance by ensuring client payrolled employees and 1099 constractors submit correct and complete documentation.
  • Ensures client payrolled employees and 1099 contractors meet job requirements, including, but not limited to, background, education, employment checks and insurance requirements.
  • Supports and gathers all documentation for client audits.
  • Provide operational support during new client implementations.
  • Partners with Account Managers on any escalations to provide the best customer support for the client.
  • Participates in special projects and performs other duties as assigned.

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