Bancorp Collateral Control Specialist II

Job Description

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GENERAL FUNCTION: Under direct supervision, monitor the Bancorp collateral processes and perform a variety of tasks according to specific instructions. The Bancorp Collateral Processor is responsible for daily title activities such as verification of lien placement on title, termination of lien on paid collateral, repossession titling for past due collateral, end of term and lease payoff processing, customer service requests such as name change and state change for customers, and reporting on non-titled collateral and possible fraudulent activity for all consumer and commercial titled collateral. Interacts daily with collateral vendors to ensure administration of collateral activities are completed in a timely and accurate manner.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process any of the following tasks for Bancorp titled collateral:
  • State to State Title Transfers.
  • Repossessions / End of Term.
  • Collateral Vendor Reporting.
  • Collateral Inbox.
  • Recourse Titles / Collateral Mail.
  • Name Changes.
  • Lease and Dealer Paids.
  • EOT Billing and Pickups.
  • Release of Lien on all titled and cash Collateral.
  • Collect data and process paperwork to facilitate lien placement on Bank collateral, obtain repossession title, or process lease end of term or buyout.
  • Communicate with customers (internal and external), vendors, auctions, counties etc on titling issues.
  • Monitors assigned vendor performance for completion of vendor duties within agreed service levels. Escalates non-compliance to department supervisor or manager.
  • Support LOB titling functions for Collections, Credit Centers, Retail, Risk, Commercial Funding Desk, Default and Remarketing areas.
  • Work with Motor Vehicle Divisions in all states to resolve complex title issues and to assist customers in lien perfection
  • Collect/Verify fees for title transfers and state sales tax.
  • Maintains accurate reporting on lien placement, repossession, and lease daily volumes, issues, and completions for department supervisor.
  • Work closely with line of business within the bank for resolution of issues and to meet SLA requirements.
  • Assists multiple lines of business daily with complex titling issues involving varied degrees of problem resolution. Escalates, as appropriate, customer complaints or other issues to department supervisor.
  • Perform any other duties as assigned by Management.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

  • High School Diploma or equivalent; college degree is a preferred.
  • Minimum of 2 years titling experience in consumer or commercial collateral required.
  • Ability to work independently and with outside vendors
  • Ability to multi-task and effectively prioritize assignments and projects in a fast paced work environment.
  • Working knowledge of Microsoft Office such as Word, Excel or Access. Successful candidate possesses the ability to run reports in Excel and accurately analyze the data.
  • Excellent communication and typing skills as the successful candidate will be responsible for communication with various lines of business, vendors, and mid-level managers.

Bancorp Collateral Control Specialist II

LOCATION - Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


Locations
Cincinnati-United States of America
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