Administrative Assistant

COMPANY SUMMARY
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana and Kentucky. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen’s is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.

POSITION SUMMARY
Located at our Michigan PreStain division, the person in this position is responsible for answering incoming calls, processing orders, and coordinating outbound shipments. Day-to-day responsibilities include:
  • Promptly answering inbound calls and providing exceptional customer service
  • Processing intercompany and national orders
  • Creating production paperwork
  • Notifying customers of order completion
  • Preparing shipping documentation
  • Packing and shipping UPS Ground orders (including Wayfair)
  • Timely resolution of shipping and delivery issues
  • Assisting with special projects/tasks from sales/management as needed
  • Assisting with other tasks/responsibilities as needed

At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service. It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment.

REQUIRED EDUCATION/EXPERIENCE
  • High school diploma or equivalent required
  • Associate’s degree or equivalent experience in a professional work environment strongly desired
  • 1-3 years in a professional office environment required
  • Prior experience with shipping/receiving preferred

REQUIRED SKILLS
  • Strong and friendly communicator
  • Great organization skills
  • Detail-oriented
  • Beginner to intermediate proficiency in MS Office (Outlook, Word, Excel)
  • Professional phone and email etiquette
  • Ability to build and foster strong customer and vendor relationships
  • Ability to productively resolve customer concerns

PHYSICAL REQUIREMENTS
  • Ability to lift 30-40 lbs

Lumbermen's offers an exceptional work environment, competitive compensation, and great benefits, including: medical, dental, vision, life, 401K, and a generous company-funded ESOP program. Take ownership of your career today!

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary

2020-05-30
The job is posted by from at with salary
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