Customer Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

Position Summary: Responsible for delivering high quality service on all calls answered in the billing queue. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting CPL departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.

Principle Responsibilities:

Utilizes billing resources and customer service skills to effectively and efficiently handle telephone calls

Follows billing procedures for processing claims, analyzing accounts, and documenting action performed

Ability to accurately complete the necessary paperwork for appropriate action by the Account Receivable department.

Understands and operates computer resources proficiently

Ability to positively meet the needs of cpl patients and clients through professional communication

Utilizes job knowledge, judgment, and problem solving skills to ensure quality

Follows established policies and procedures for billing, documentation, and customer service.

Identifies problems which may adversely affect the billing process or customer service and takes appropriate action, including supervisor notification.

Understands and follows all cpl policies.

Understands and follows all HIPAA guidelines.

Participates in departmental Customer Service Meetings.

Follows Compliance procedures and participates in Compliance training.

Effectively utilizes departmental resources

Demonstrates efficiency by handling calls promptly and determining priority based on the situation.

Utilizes appropriate supplies with minimal waste.

Utilizes slow times constructively.

Utilizes personal and professional skills to promote excellent customer service.

Communicates with cpl staff and its customers to ensure quality.

Maintains and supports a service oriented relationship with customers.

Respects and protects the confidentiality of information relative to patients and clients.

Strives to preserve a positive work environment.

Scope: Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees. Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations.

Education:

Minimum – High School diploma or equivalent (GED)

Preferred – Associates degree or Medical Assistant training

Experience:

Minimum – 1 year of Call Center experience and/or experience in other department(s) as cpl or another laboratory.

Preferred – 1 year or more of Call Center experience and Medical or Billing experience.

Skills: Excellent customer service and communication skills. Analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm.

Reporting Relationships: Reports to the Customer Service Supervisor, Assistant Supervisor or other designated person.

Physical Demands: Requires sitting for long periods of time in a small cubicle. Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, extensive typing, twisting and reaching. Routinely requires coordination of two or more physical operations. Requires ability to hear audible sounds via headset or telephone handset.

Environmental Demands: Works in a temperature controlled environment. Works in a small, noisy environment. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation. May be required to work with time constraints and crisis situations.

Scheduled Weekly Hours:

40

Work Shift:

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary
The job is posted by Frejour from Frejour at Birmingham with salary
The job is posted by Community Partnerships of Idaho from Community Partnerships of Idaho at Boise, ID with salary $9.50 - $10.50 an hour
The job is posted by Kaiser Permanente from Kaiser Permanente at Pasadena, CA with salary
The job is posted by Grimco from Grimco at San Diego, CA with salary
The job is posted by March Recruitment from March Recruitment at Guildford with salary £28,000 - £30,000 a year
The job is posted by Middlesex Savings Bank from Middlesex Savings Bank at West Concord, MA with salary
The job is posted by Panera Bread from Panera Bread at Township of Sparta, NJ with salary
The job is posted by Fleet Farm from Fleet Farm at Stevens Point, WI with salary
The job is posted by Community Homes for Adults (CHAI) is a non-profit corporation under Jewish auspices that provides programs and services to enable adults with intellectual disabilities. from Indeed at Dallas, TX with salary
The job is posted by Angels Cafe from Indeed at Sharon, MA with salary
The job is posted by Vigon International from Vigon International at East Stroudsburg, PA with salary
The job is posted by Omni Hotels from Omni Hotels at Amelia Island, FL with salary
The job is posted by JP Morgan Chase from JP Morgan Chase at Chicago, IL with salary
Please subscribe to get newest job online