Customer Service Clerk

Job Title: Customer Service Clerk FLSA: Non-Exempt

Department: Grocery Revision Date: 05/2015

General Function:

As a Customer Service Clerk, this position will be responsible for processing mail, Western Union orders, utility bills, and dry cleaning orders for customers. You will checks and sell money orders. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; 2nd Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

3. Makes an effort to learn customers' names and to address them by name whenever possible.

4. Assists customers by: (examples include)

  • escorting them to the products they're looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

5. Answers the telephone promptly and provides friendly, helpful service to customers who call.

6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

7. Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

8. Processes Western Union orders.

9. Processes Western Union orders.

10. Sells money orders, cashes payroll, personal, ADC, and social security checks.

11. Sells hunting and fishing licenses.

12. Breaks down and puts money in utility drawers.

13. Signs on postal department, breaks down, and turns off postal register.

14. Processes paid outs.

15. Sends faxes for customers.

16. Counts the days' coupons.

17. Processes refunds for customers and department approved refunds.

18. Answers the telephone for the store using appropriate telephone techniques.

19. Utilizes the intercom system for paging, etc. using appropriate procedures.

20. Removes trash in a timely manner.

21. Maintains strict adherence to department and company guidelines related to personal hygiene and dress

22. Adheres to company policies and individual store guidelines.

23. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

1. Signs on and off lottery machines.

2. Assists customers with dry cleaning where applicable.

3. Assists customers at the registers where necessary.

4. Sells and redeems lottery tickets.

5. Processes bottle refunds.

6. Assists in other areas of store as needed.

7. Performs other job related duties and special projects as required.

Education and Experience:

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements:
  • Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
  • Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Working Conditions:

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts:

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
The job is posted by Starbucks from Starbucks at Ottawa, IL with salary
The job is posted by Urban Food Group from Urban Food Group at Wilmington, NC with salary
The job is posted by RAI from RJ Reynolds at Brookhaven, MS with salary
The job is posted by The Breezy from Indeed at Greenwood Lake, NY with salary $7.83 an hour
The job is posted by MOBILECITY LLC. from MOBILECITY LLC. at New York, NY with salary $15 an hour
The job is posted by DHL from DHL at Castle Bromwich with salary £27,000 a year
The job is posted by MercyOne Northeast Iowa from MercyOne Northeast Iowa at Waterloo, IA with salary
The job is posted by TOMS King Services/ Burger King from TOMS King Services/ Burger King at Stephens City, VA with salary $7.25 - $10.00 an hour
The job is posted by Silver Cloud Inn - Lake Union from Indeed at Seattle, WA with salary
The job is posted by Danes Educational Trust from Jobcentre Plus Universal Jobmatch at Rickmansworth with salary
The job is posted by South West London and St Georges Mental Health Trust from Jobcentre Plus Universal Jobmatch at London SW17 with salary
The job is posted by DeKalb County School District from DeKalb County School District at Lithonia, GA with salary
The job is posted by TXM Recruit from Indeed at Windsor with salary £8.37 an hour
The job is posted by Zurich from Indeed at DeWitt, IA with salary
The job is posted by STEP Inc. from Indeed at Rocky Mount, VA with salary
The job is posted by Schulte Companies from Schulte Hospitality at Columbus, OH with salary
The job is posted by PARKS AND WILDLIFE DEPARTMENT from Texas Department of Public Safety at Electra, TX with salary $2,741 - $3,069 a month
The job is posted by Wheels, Inc. from Indeed at Minneapolis, MN with salary
The job is posted by The Edge Fitness Clubs, LLC from The Edge Fitness Clubs, LLC at Delran, NJ with salary $35,000 - $70,000 a year
The job is posted by Wegmans Food Markets from Wegmans at Syracuse, NY with salary
Please subscribe to get newest job online