Customer Care Representative

Responsibilities:
Summary

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Duties and Responsibilities:
1. Provides customer service and issue/resolution.
2. Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
3. Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
4. Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors/Administrators, Director of Health Services/DON’s, Admissions, Social Services, Consultant Pharmacists, Internal Pharmacists, Data Entry, Business Office staff, Residents, Responsible Parties, Physicians, Medical Directors and PDP’s/Insurance plans.
5. Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
6. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
7. Assists with special projects as needed.
Qualifications:
Qualifications:
High School diploma or equivalent. Associates degree preferred.

Licenses/Certifications
Certified Pharmacy Technician preferred.

Experience:
One (1) to three (3) years’ customer service experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
Minimum one (1) year multi-facility experience preferred.
Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

Hours: M-F (6:00pm-2:30am)
Details:
Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

We offer a competitive compensation and benefits package including:
  • Competitive Salaries - Weekly Pay!
  • Paid vacation (plus 6 paid holidays)
  • Generous Benefits
  • Educational Assistance Programs
  • Quarterly employee recognition ceremonies
  • And much more!

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary

2020-07-04
The job is posted by from at with salary
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