Professional, Quality Management

Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must—and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

A quality control representative demonstrates leadership, attention to detail and the ability to provide feedback within their team and across CoreLogic as a whole. They are expected to work collaboratively with the lead/supervisor of the department to improve quality through process improvements, trending/tracking issues, reporting, training and continuous feedback to individuals, the team and management.

Essential Functions/Responsibilities
  • Review completed work for accuracy and completion utilizing customer business rules. Stay updated on changes to procedures and processes for the client. Answer team member questions on production and work with new team members on what steps go through QC.
  • Track errors identified in the QC process. Create and send reporting to lead/supervisor on errors on the team and individual level. Trend errors for patterns and recommend refresher training, process improvements or updates to the procedures based on trending. Hold monthly meetings with the lead/supervisor to discuss patterns and trends.
  • Deliver feedback to individual team members on errors. Educate team members on error type, where information is in the procedures and correct steps to complete the work correctly. Provide one on one education to team members on error scenario and educate the full team on errors that are trends. Make recommendations on when to decrease the percentage of QC for individuals or types of work.

Job Qualifications:

  • Able to collaborate with peers, other departments and clients to improve processes and share best practices
  • High level of integrity and understanding of the need to respect all team members; impartial to all team members
  • Ability to provide open and honest feedback to all CoreLogic employees
  • Must be able to recognize issues that require a high sense of urgency and act on them accordingly; able to prioritize based on these issues
  • Technical knowledge for department, or ability to quickly obtain technical knowledge
  • Strong sense of self-motivation and ability to take ownership of the work
  • Strong project management, organizational and customer service skills
  • Excellent verbal, written and group communication skills; ability to communicate with technical and non-technical audiences
  • Ability to establish relationships with people at all levels of the organization and external clients; must be approachable
  • Ability to work independently and maintain tight deadlines
  • Ability to manage multiple tasks/projects simultaneously
  • Ability to hold others accountable
  • High level of attention to detail
  • Strong analytical reasoning skills
  • College Degree preferred, High School Diploma required.

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. Please apply on our website for consideration.

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary

2020-07-03
The job is posted by from at with salary
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