Operations Manager

About Conduent:

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description:

Required Skills:

  • Good card industry domain knowledge, business knowledge about EPPIC/payments industry is prefered.
  • Bachelor’s Degree with 10 plus years of card industry experience
  • Heavily involved in application delivery process, such as deployment or minor release
  • Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
  • Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
  • Uses creativity and innovation to work through challenges and enhance efficiencies
  • Excellent ability to communicate at all levels within the organization
  • Excellent English telecommunication, written and oral skills
  • Adapts quickly to changes in work assignments, schedules and priorities
  • Be able to multi-task, handle emergency task and work under stress
  • Be responsible, flexible and reliable

Responsibilities

  • Gather necessary information and report to Operations Manager (OM) Team daily
  • Communicate with offshore OM about program issues/releases/change requests and cross functional team managers on program requirements as needed
  • Manage and review SLAs to verify if contract SLAs being met on a daily basis
  • Monitor all JTrac tickets about production incidents and issues
  • Participate in reviews of releases and provide the communications back to MGMT team
  • In charge of system incident report management
  • Document and manage change request, participating in discussion, clarifying requirements and attending meetings as needed
  • In charge of incident management and release management, participate and host conference calls with onshore teams
  • Support back office fraud prevention team and automate the manual process
  • Support PCI and SOC audits for the business
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
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